Customer Service Representative
Atlanta
Customer Service Representative
Full Time • Atlanta
Replies within 24 hours
Benefits:
- Bonus based on performance
- Free food & snacks
- Opportunity for advancement
Benefits/Perks
- Competitive Compensation
- Career Growth Opportunities
Job Summary
We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. Spanish proficiency required due to frequent communication with Spanish-speaking clients.
Responsibilities
- Receive a high volume of inbound calls and emails
- Identify the reason for the customer’s call, collect relevant information, and provide solutions
- Refer to premade scripts for a variety of customer service topics
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Meet personal and team quotas
- Attend trainings to maintain up-to-date skills and knowledge
Qualifications
- Bilingual English & Spanish required
- High school diploma/GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
At Amy's Angels Cleaning, Inc., we believe our team is our greatest asset. We strive to create a supportive, inclusive, and growth-oriented environment where your efforts are valued and your career can thrive.
Here’s what makes us stand out:
Team Culture: You’ll join a friendly, motivated, and collaborative team that truly supports one another.
Growth Opportunities: We promote from within and provide ongoing training to help you advance your skills.
Purpose-Driven Work: You’ll be helping real people every day and making a direct impact on their experience with our company.
Work-Life Balance: Flexible scheduling and understanding management who value your time and well-being.
Team Culture: You’ll join a friendly, motivated, and collaborative team that truly supports one another.
Growth Opportunities: We promote from within and provide ongoing training to help you advance your skills.
Purpose-Driven Work: You’ll be helping real people every day and making a direct impact on their experience with our company.
Work-Life Balance: Flexible scheduling and understanding management who value your time and well-being.
Join us and be part of a company that values integrity, teamwork, and customer care at every level.
Compensation: $21.00 per hour
Our Mission
It is our duty to make Earth a better place, one cleaning at a time.
Through our commitment to excellence we seek to improve lives, make room for new opportunities, and create personal moments that leave the most positive impact.
Through our commitment to excellence we seek to improve lives, make room for new opportunities, and create personal moments that leave the most positive impact.
About Us
We are Amy’s Angels, a dedicated team, that empowers our community through cleaning.
Yes, that is right…cleaning!
You may wonder how something so seemingly simple is able to make such a lasting impact. Cleaning has the power to transform the mind, provide a clean and sanitary living space, and promotes a relaxed healthier environment.
Yes, that is right…cleaning!
You may wonder how something so seemingly simple is able to make such a lasting impact. Cleaning has the power to transform the mind, provide a clean and sanitary living space, and promotes a relaxed healthier environment.
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